At Balsam Hils, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website balsamhils.com and make purchases from us.
Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Information We Collect
Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- Place an order
- Contact customer service
- Subscribe to our newsletter or marketing communications
- Create an account (if applicable)
- Participate in surveys or promotions
This information may include:
- Contact Information: Name, email address, phone number, shipping address, billing address
- Payment Information: Credit card details, billing information (processed securely through our payment processor)
- Order Information: Purchase history, product preferences
- Communication Data: Records of your correspondence with us
Information Automatically Collected
When you visit our website, we automatically collect certain information about your device and browsing activity, including:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, referring website
- Location Data: General geographic location based on IP address
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
How We Use Your Information
We use the information we collect for the following purposes:
Order Processing and Fulfillment
- Process and complete your purchases
- Send order confirmations and shipping notifications
- Provide tracking information
- Handle returns and refunds
- Communicate about your orders
Customer Service
- Respond to your inquiries and requests
- Provide customer support
- Resolve disputes and troubleshoot problems
- Send important notices about our services
Marketing and Communications
- Send promotional emails about new products, sales, and special offers (with your consent)
- Personalize your shopping experience
- Conduct surveys and gather feedback
Website Improvement
- Analyze website usage and trends
- Improve our website functionality and user experience
- Monitor and prevent fraud and security issues
- Comply with legal obligations
Legal and Safety
- Comply with applicable laws and regulations
- Enforce our Terms and Conditions
- Protect our rights and property
- Prevent fraud and unauthorized transactions
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.
What Are Cookies?
Cookies are small text files stored on your device that help us recognize you and remember your preferences.
Types of Cookies We Use
- Essential Cookies: Necessary for website functionality (shopping cart, checkout)
- Analytics Cookies: Help us understand how visitors use our site (Google Analytics)
- Marketing Cookies: Track your browsing to show relevant advertisements
- Preference Cookies: Remember your settings and preferences
Managing Cookies
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
How We Share Your Information
We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We share information with trusted third-party service providers who help us operate our business:
- Payment Processors: To process credit card transactions securely (e.g., Stripe, PayPal)
- Shipping Carriers: USPS, UPS, FedEx to deliver your orders
- Email Services: To send transactional and marketing emails
- Analytics Providers: Google Analytics to analyze website traffic
- Customer Service Tools: To manage customer inquiries
These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders or legal processes
- Government or regulatory requests
- Enforcement of our policies and terms
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activities
Business Transfers
If Balsam Hils is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such change.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
Security Measures Include:
- SSL Encryption: Secure socket layer (SSL) technology encrypts sensitive information during transmission
- Secure Payment Processing: We do not store credit card information on our servers
- Access Controls: Limited access to personal information by authorized personnel only
- Regular Security Audits: Monitoring for vulnerabilities and threats
Important: While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
- Order Information: Retained for at least 7 years for accounting and tax purposes
- Marketing Data: Retained until you unsubscribe or request deletion
- Account Information: Retained until you request account deletion
- Customer Service Records: Retained for 3-5 years
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
- Request a copy of the personal information we hold about you
- Receive your data in a portable format
Correction
- Request correction of inaccurate or incomplete information
Deletion
- Request deletion of your personal information (subject to legal retention requirements)
Opt-Out
- Unsubscribe from marketing emails at any time
- Opt out of certain data collection practices
Do Not Track
- Our website does not currently respond to “Do Not Track” browser signals
Exercising Your Rights
To exercise any of these rights, contact us at:
- Email: contact@balsamhils.com
- Phone: +1 (313) 200-9910
We will respond to your request within 30 days.
Marketing Communications
Email Marketing
If you provide your email address, we may send you:
- Promotional emails about new products and sales
- Exclusive offers and discounts
- Tips and inspiration for holiday decorating
Unsubscribe
You can opt out of marketing emails at any time by:
- Clicking the “Unsubscribe” link in any marketing email
- Contacting us at contact@balsamhils.com
- Calling +1 (313) 200-9910
Note: You cannot opt out of transactional emails (order confirmations, shipping notifications, customer service communications).
Third-Party Links
Our website may contain links to third-party websites (social media, payment processors, etc.). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.
Age Requirement: You must be at least 18 years old to use our website and make purchases.
If we discover that we have collected information from a child under 18, we will delete that information immediately. If you believe we have collected information from a minor, please contact us at contact@balsamhils.com.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
Your CCPA Rights:
- Right to Know: What personal information we collect and how we use it
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt out of the sale of personal information (we do not sell personal information)
- Right to Non-Discrimination: Equal service regardless of exercising your privacy rights
How to Exercise CCPA Rights:
Contact us at contact@balsamhils.com or call +1 (313) 200-9910
We will verify your identity before processing your request.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
Notification of Changes:
- Updated “Last Updated” date at the top of this page
- For significant changes, we may notify you via email or website notice
We encourage you to review this Privacy Policy periodically.
International Users
Our website is operated in the United States and intended for customers in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.
By using our website, you consent to the transfer of your information to the United States.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Balsam Hils
Email: contact@balsamhils.com
Phone: +1 (313) 200-9910
Address: 7658 Orange Blossom Dr, Cupertino, CA 95014
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM PST
