At Balsam Hils, we are committed to delivering your premium artificial Christmas trees and holiday décor safely and efficiently. Please review our shipping policy below.
Free Shipping
We offer FREE SHIPPING on all orders within the contiguous United States (48 states). No minimum purchase required.
Shipping Coverage
We Ship To:
- All 48 contiguous United States
We Do NOT Ship To:
- Alaska
- Hawaii
- PO Boxes
- APO/FPO addresses
- US Territories (Puerto Rico, Guam, US Virgin Islands, etc.)
If you have questions about shipping to your location, please contact us at contact@balsamhils.com or call +1 (313) 200-9910.
Processing Time
Orders are processed within 1-3 business days (Monday-Friday, excluding holidays) after payment confirmation.
Order Cutoff Time: Orders placed before 2:00 PM PST will be processed the same business day. Orders placed after 2:00 PM PST will be processed the next business day.
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM PST
Delivery Time
Once your order ships, delivery takes approximately 5-7 business days via our trusted shipping carriers.
Total Timeframe: Please allow 6-10 business days from order placement to delivery (1-3 days processing + 5-7 days shipping).
Shipping Carriers
We ship via the following carriers based on your location and product size:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
The carrier is selected automatically to ensure the fastest and safest delivery for your order.
Order Tracking
You will receive a shipping confirmation email with your tracking number once your order ships. You can use this tracking number to monitor your package’s journey on the carrier’s website.
If you do not receive tracking information within 3 business days of placing your order, please contact us at contact@balsamhils.com.
Delivery Requirements
- A signature may be required for high-value orders
- Please ensure someone is available to receive the package
- Packages cannot be left unattended if signature is required
- Ensure your shipping address is complete and accurate
Shipping Address Changes
Once an order is placed, shipping addresses cannot be modified. Please double-check your shipping information before completing checkout.
If you need to change your address, contact us immediately at contact@balsamhils.com or +1 (313) 200-9910. We will do our best to update it if the order has not yet shipped.
Delays and Issues
While we strive for timely delivery, factors beyond our control may cause delays, including:
- Weather conditions
- Natural disasters
- Carrier delays during peak holiday seasons
- Incorrect shipping addresses provided by customer
We appreciate your patience during unforeseen circumstances. If your order is significantly delayed, please contact us for assistance.
Damaged or Lost Packages
If your package arrives damaged or goes missing during transit, please refer to our Returns & Refund Policy page or contact our customer service team at contact@balsamhils.com for assistance.
Peak Season Shipping
During peak holiday seasons (November – December), order volumes increase significantly. While we process orders as quickly as possible, please allow extra time for processing and shipping during these periods.
We recommend ordering early to ensure delivery before your desired date.
International Shipping
At this time, we only ship within the contiguous United States. We do not offer international shipping.
Contact Us
If you have questions about shipping or need assistance with your order:
Email: contact@balsamhils.com
Phone: +1 (313) 200-9910
Address: 7658 Orange Blossom Dr, Cupertino, CA 95014
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM PST
